FAQ

Unfortunately, this feature isn’t yet available.

FENSA is an independent, government-authorised scheme that ensures compliance with building regulations for replacement windows and doors in England and Wales. While we register your installation, FENSA issues the certificate directly and does not share a copy with us.

You can request a replacement certificate via https://www.fensa.org.uk using their address search tool. A small fee applies. Alternatively, contact FENSA directly on 0207 645 3700.

FENSA certification only applies to windows and doors. Conservatories are not covered under this scheme.

Absolutely. Please email everestcustomerengagement@everest.co.uk to let our Customer Engagement Team know the details. They’ll respond within 72 working hours.

Please email everestcustomerengagement@everest.co.uk to contact our Customer Engagement Team. They’ll be in touch within 72 working hours.

Please email everestcustomerengagement@everest.co.uk to report the issue. Our Customer Engagement Team will follow up within 72 working hours.

Yes. Please email everestcustomerengagement@everest.co.uk to notify our Customer Engagement Team. They’ll get back to you within 72 working hours.

Please email everestcustomerengagement@everest.co.uk to share the details with our Customer Engagement Team. They’ll advise on next steps within 72 working hours.

Yes, replacement copies cost £22 each. Please email everestcustomerengagement@everest.co.uk to request one. Our Customer Engagement Team will respond within 72 working hours.

Simply email everestcustomerengagement@everest.co.uk to submit your request. Each copy costs £22, and our Customer Engagement Team will follow up within 72 working hours.

The new owners will need to contact our Customer Engagement Team by emailing everestcustomerengagement@everest.co.uk.

Please provide them with a copy of the guarantee. They should then contact our Customer Engagement Team by emailing everestcustomerengagement@everest.co.uk.